Shipping Policy

Last Updated: July 4, 2026

This Shipping, Returns and Refund Policy explains how orders placed through Survival Gears Depot are processed and delivered, as well as our procedures for returns, damaged or defective products, incorrect items, replacements, and refunds.

Please review this policy before placing an order.

Shipping Policy

1. Order Confirmation and Processing

After placing an order, customers will receive an order confirmation at the email address provided during checkout.

Orders are normally handled and processed within 1–5 business days, Monday to Friday.

Processing time refers to the time required to verify, prepare, and transfer an order to the appropriate fulfilment provider or shipping carrier.

Business days do not include Saturdays, Sundays, or public holidays.

During major holidays, promotional periods, or periods of unusually high order volume, processing may take longer. If a significant delay affects an order, we will make reasonable efforts to communicate with the customer.

Once an order has entered processing or fulfilment, cancellation or changes to the order may no longer be possible.

2. Estimated Delivery Time

Customers may be offered the following shipping options at checkout, depending on product and destination availability:

Standard Shipping

Our estimated total delivery timeframe is 15–35 business days.

This estimated delivery timeframe is made up of:

• Order handling and processing time: 1–5 business days, Monday to Friday; and

Transit time: 14–30 business days Monday to Friday

Our estimated total delivery timeframe is 15–35 business days.

Express Shipping

Estimated transit time: 7–14 business days after order processing.

Including the 1–5 business-day processing period, the estimated total delivery timeframe is approximately 8–19 business days.

Business days do not include Saturdays, Sundays, or public holidays.

Delivery times are estimates and may vary depending on:

• The product ordered;

• The fulfilment location;

• The customer's delivery destination;

• The shipping carrier;

• Customs processing, where applicable;

• Public holidays;

• Severe weather;

• Local delivery conditions; or

• Other circumstances outside our reasonable control.

We do not guarantee a specific delivery date unless a guaranteed delivery service is expressly offered during checkout.

Customers who have questions regarding the status of an order may contact:

support@survivalgearsdepot.com

Please include your order number and the email address used to place the order.

3. Products Fulfilled from Different Locations

Survival Gears Depot operates as an online retailer.

Our products may be supplied and fulfilled through different suppliers and fulfilment locations. The fulfilment location may vary depending on the product ordered and the customer's delivery destination.

If an order contains multiple products, the products may be shipped in separate packages and may arrive on different dates.

Where tracking information is available, customers may receive separate tracking details for each shipment.

Customers will not be charged additional shipping fees after checkout solely because an order is delivered in multiple packages.

4. Shipping Costs

Applicable shipping charges, if any, are displayed during checkout before payment is completed.

Customers can review the total order amount, including applicable shipping charges, before completing an order.

5. Tracking Information

When tracking information is available, it will be provided after the order has been shipped.

Tracking information may take several business days to become active after the shipping carrier receives the shipment.

If tracking information shows an unusual delay or potential delivery problem, please contact:

support@survivalgearsdepot.com

We will review the available shipping information and, where appropriate, contact the relevant fulfilment provider or shipping carrier to investigate.

6. Incorrect Shipping Information

Customers are responsible for reviewing their shipping information before completing an order.

If you discover an error in your shipping information, please contact us as soon as possible at:

support@survivalgearsdepot.com

We will make reasonable efforts to update the information if the order has not yet entered fulfilment or been shipped.

Once an order has entered fulfilment or has been handed to the shipping carrier, we may not be able to change the delivery address.

Issues involving returned, refused, or undeliverable shipments will be reviewed according to the circumstances of the order and applicable consumer law.

7. Delayed or Potentially Lost Shipments

If tracking information indicates an unusual delay or potential delivery problem, please contact us at:

support@survivalgearsdepot.com

Please provide your order number and the email address used to place the order.

We will review the available tracking information and, where appropriate, contact the relevant fulfilment provider or shipping carrier to investigate.

Delivery delays caused by carriers, customs authorities, severe weather, public holidays, or other circumstances outside our reasonable control may require additional investigation time.

8. Customs, Duties and Taxes

International orders may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.

Where such charges are not collected during checkout, they may be the responsibility of the recipient, subject to applicable law.

Customers who require information about possible import charges should contact the relevant customs authority before placing an order.

9. Customer Support

For questions regarding order processing, shipping, delivery, tracking, returns, damaged or defective products, incorrect items, replacements, or refunds, please contact:

support@survivalgearsdepot.com

Customer support is provided by email.

We aim to respond to customer enquiries within 1–2 business days.

10. Business Information

Survival Gears Depot is owned and operated by Yap Kee Chong, a sole proprietor registered in Malaysia

10, Jalan Kencana 5
Taman Kencana
Kuala Lumpur, WP Kuala Lumpur 56100
Malaysia

Survival Gears Depot operates as an online retailer.

Please do not send returns to the business address above unless specifically instructed to do so by our customer support team.