Terms and Conditions

Last Updated: July 4, 2026

These Terms and Conditions govern the use of the Survival Gears Depot website and purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms and Conditions together with our Privacy Policy and Shipping, Returns and Refund Policy.

Please read these terms carefully before using the website or placing an order.

1. About Survival Gears Depot

Survival Gears Depot is an online retailer specializing in outdoor, camping, hiking, fishing, cycling, travel, and emergency preparedness products.

Business Information:

Survival Gears Depot is owned and operated by Yap Kee Chong, a sole proprietor registered in Malaysia
10, Jalan Kencana 5
Taman Kencana
Kuala Lumpur, WP Kuala Lumpur 56100
Malaysia

Customer Support:
support@survivalgearsdepot.com

Survival Gears Depot operates as an online retailer. We do not operate a customer-facing retail store at the business address above.

2. Use of the Website

You may use this website for lawful shopping and information purposes.

You agree not to:

• Use the website for unlawful or fraudulent purposes;

• Attempt to interfere with the security or operation of the website;

• Introduce malicious software or harmful code;

• Attempt unauthorized access to our systems or customer information;

• Use automated methods to improperly scrape or disrupt the website;

• Submit false or misleading information; or

• Use the website in a manner that infringes the rights of Survival Gears Depot or any third party.

We may restrict access to the website where reasonably necessary to protect customers, our business, our systems, or other users.

3. Product Information

We aim to provide accurate product descriptions, images, specifications, prices, and availability information.

Product appearance, including colour, may vary slightly because of lighting, photography, screen settings, manufacturing variations, or other reasonable differences.

Customers should carefully review product descriptions, specifications, measurements, compatibility information, colour selections, and sizing information before placing an order.

If a product listing contains a material error, we may correct the information and, where necessary, contact customers with affected orders.

4. Prices and Payment

Prices are displayed in the currency shown during the shopping and checkout process.

Applicable shipping charges and other charges collected by us, if any, will be shown before the customer completes payment.

Payment must be successfully authorized before an order can be processed.

We reserve the right to correct genuine pricing errors. If a material pricing error affects an order, we may contact the customer before fulfilment to offer an appropriate resolution, which may include cancellation and refund.

5. Order Confirmation and Acceptance

After placing an order, customers will normally receive an order confirmation at the email address provided during checkout.

An order confirmation acknowledges receipt of the order. It does not necessarily mean that fulfilment has been completed.

We may cancel or decline an order where reasonably necessary, including situations involving:

• Payment authorization failure;

• Suspected fraud or unauthorized activity;

• Material pricing or product information errors;

• Product unavailability;

• Delivery restrictions; or

• Other circumstances that make fulfilment impracticable.

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

6. Order Processing

Orders are normally handled and processed within 1–5 business days, Monday to Friday.

Processing includes order verification, preparation, and transfer to the appropriate fulfilment provider or shipping carrier.

Business days do not include Saturdays, Sundays, or public holidays.

During major holidays, promotional periods, or periods of unusually high order volume, processing may take longer.

Once an order has entered processing or fulfilment, cancellation or changes to the order may no longer be possible.

7. Product Availability and Fulfilment

Survival Gears Depot operates as an online retailer.

Products may be supplied and fulfilled through different suppliers and fulfilment locations. The fulfilment location may vary depending on the product and delivery destination.

Products within the same order may occasionally be shipped separately and arrive at different times.

Product availability may change. If we are unable to fulfil an order, we will provide an appropriate resolution, which may include cancellation and refund of the affected item.

8. Shipping and Delivery

Customers may be offered the following shipping options at checkout, depending on product and destination availability:

Standard Shipping

This estimated delivery timeframe is made up of:

• Order handling and processing time: 1–5 business days, Monday to Friday; and

Transit time: 14–30 business days Monday to Friday

Our estimated total delivery timeframe is 15–35 business days.

Express Shipping

Estimated transit time: 7–14 business days after order processing.

Including the 1–5 business-day processing period, the estimated total delivery timeframe is approximately 8–19 business days.

Business days do not include Saturdays, Sundays, or public holidays.

Delivery times are estimates and may be affected by:

• The product ordered;

• The fulfilment location;

• The delivery destination;

• Shipping carrier operations;

• Customs procedures;

• Public holidays;

• Severe weather;

• Local delivery conditions; or

• Other circumstances outside our reasonable control.

We do not guarantee a specific delivery date unless a guaranteed delivery service is expressly offered during checkout.

Complete shipping information is available in our Shipping, Returns and Refund Policy.

Customers are responsible for providing accurate delivery information during checkout.

9. 30-Day Returns

Eligible products may be returned within 30 days of the date the customer receives the product.

To request a return, customers must contact:

support@survivalgearsdepot.com

The return request must be submitted within the 30-day return period.

Customers must receive return instructions before sending any product.

Products may be fulfilled from different suppliers or fulfilment locations. Therefore, the appropriate return address may vary depending on the product and order.

The business address shown on our website is not automatically the return address for every order.

Full return requirements are provided in our Shipping, Returns and Refund Policy.

10. Return Eligibility

To be eligible for a return, a product must generally be:

• Returned within 30 days of delivery;

• In the same condition in which it was received;

• Unused or unworn, except for reasonable inspection;

• Complete with its original accessories and components; and

• Returned in its original packaging where reasonably possible.

Products damaged through misuse, improper handling, unauthorized modification, normal wear and tear, or failure to follow product instructions may not be eligible for a refund.

Certain products may be excluded from return for hygiene, safety, personalization, or other lawful reasons.

Nothing in these Terms and Conditions limits any mandatory consumer rights available under applicable law.

11. Change-of-Mind Returns

Eligible products may be returned within 30 days of delivery if the customer changes their mind or no longer wants the product.

Customers are responsible for all return shipping costs.

Original shipping charges, where applicable, are not refundable except where required under applicable consumer protection law.

Customers must contact our support team and receive return instructions before sending a product.

12. Damaged, Defective, or Incorrect Products

If a product arrives damaged, is defective, is materially different from the product ordered, or an incorrect item is received, customers should contact:

support@survivalgearsdepot.com

Customers may be asked to provide:

• The order number;

• The email address used to place the order;

• A description of the issue; and

• Photographs or video showing the problem, where reasonably possible.

Depending on the circumstances, product availability, and applicable consumer law, an approved claim may be resolved through replacement, refund, or another appropriate resolution.

13. Return Shipping Costs

Customers are responsible for the cost of shipping returned products to the return address provided by our customer support team.

Return shipping costs are borne by the customer and are not reimbursed by Survival Gears Depot, except where reimbursement is required under applicable consumer protection law.

Customers must receive return instructions before sending any product.

We recommend using a trackable shipping service and retaining proof of shipment.

Survival Gears Depot is not responsible for returned products that are lost or damaged during return transit before they are received at the designated return location.

14. Refunds

Returned products may be inspected to confirm that they meet the eligibility requirements of our return policy.

If a refund is approved, the eligible refund amount will be issued to the original payment method used for the purchase.

Once a refund has been processed by Survival Gears Depot, the time required for the funds to appear in the customer's account depends on the payment provider, card issuer, or financial institution.

15. Order Cancellation Requests

Customers who wish to request cancellation should contact us as soon as possible at:

support@survivalgearsdepot.com

We will make reasonable efforts to cancel an order that has not yet entered processing or fulfilment.

Once processing, fulfilment, or shipment has begun, cancellation may no longer be possible.

Where eligible, the customer may request a return after receiving the product in accordance with our 30-day return policy.

16. Customs, Duties and Taxes

International orders may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.

Where such charges are not collected during checkout, they may be the responsibility of the recipient, subject to applicable law.

Customers should contact the relevant customs authority if they require information about possible import charges before ordering.

17. Intellectual Property

Unless otherwise stated, original text, branding, graphics, and other content created for Survival Gears Depot are owned by or licensed to Survival Gears Depot and are protected by applicable intellectual property laws.

Third-party product names, trademarks, logos, photographs, and other intellectual property remain the property of their respective owners.

Nothing on the website should be interpreted as claiming ownership of third-party trademarks or suggesting an affiliation, sponsorship, authorization, or endorsement that does not exist.

18. Customer Reviews and User Content

Customers may have opportunities to submit reviews, photographs, comments, or other content.

Submitted content must be lawful and must not infringe the rights of others.

We may moderate or remove content that is fraudulent, abusive, unlawful, irrelevant, or otherwise inappropriate.

We do not permit fabricated customer reviews or misleading testimonials.

19. Website Availability

We aim to maintain reliable access to our website but cannot guarantee uninterrupted or error-free operation at all times.

The website may occasionally be unavailable because of maintenance, updates, technical problems, security issues, or circumstances outside our reasonable control.

20. Third-Party Services

Our website may rely on third-party services for functions including payment processing, website hosting, analytics, advertising, order fulfilment, and shipping.

The use of third-party services may also be subject to the terms and privacy policies of those providers.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Survival Gears Depot will not be liable for indirect, incidental, special, or consequential losses arising solely from use of the website or purchase of products.

Nothing in these Terms and Conditions excludes or limits liability that cannot lawfully be excluded or limited, or any mandatory consumer rights available under applicable law.

22. Privacy

Our collection and use of personal information are described in our Privacy Policy.

Personal information may be processed as described in that policy and in accordance with applicable law.

23. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our business practices, services, technology, or legal obligations.

The updated terms will be posted on this page with a revised “Last Updated” date.

Changes will apply from the date stated in the updated version, subject to applicable law.

24. Governing Law

These Terms and Conditions are governed by the laws applicable to the operation of Survival Gears Depot in the relevant jurisdiction it is selling in , subject to any mandatory consumer protection rights that may apply to customers in their place of residence.

Nothing in this section removes rights that cannot lawfully be excluded by contract.

25. Contact Us

For questions about these Terms and Conditions, orders, shipping, returns, or other customer service matters, contact:

Email: support@survivalgearsdepot.com

Business Information:

Survival Gears Depot is owned and operated by Yap Kee Chong, a sole proprietor registered in Malaysia
10, Jalan Kencana 5
Taman Kencana
Kuala Lumpur, WP Kuala Lumpur 56100
Malaysia

Customer support is provided by email. We aim to respond to enquiries within 1–2 business days.