Privacy Policy

Last Updated: July 4, 2026

Survival Gears Depot respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, place an order, contact customer support, or otherwise interact with Survival Gears Depot.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information.

Information You Provide Directly

This may include:

• Name;

• Billing and shipping address;

• Email address;

• Telephone number, where provided for order fulfilment or delivery purposes;

• Order and transaction information;

• Product enquiries;

• Customer support communications;

• Return and refund requests; and

• Information, photographs, or videos provided in connection with damaged, defective, or incorrect product claims.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies, including:

• IP address;

• Browser type;

• Device information;

• Operating system;

• Pages viewed;

• Referring website or advertising source;

• Approximate location based on technical information;

• Website interactions; and

• Other usage and diagnostic information.

Payment Information

Payments are processed through third-party payment service providers.

Survival Gears Depot does not directly store complete payment card numbers or card security codes. Payment information is processed according to the security and privacy practices of the applicable payment provider.

2. How We Use Personal Information

We may use personal information to:

• Process and fulfil orders;

• Arrange shipping and delivery;

• Send order confirmations, tracking information, and delivery updates;

• Provide customer support;

• Respond to product and order enquiries;

• Process return requests;

• Review damaged, defective, or incorrect product claims;

• Process approved replacements or refunds;

• Prevent fraud, abuse, and unauthorized transactions;

• Maintain the security and functionality of our website;

• Improve our products, services, website, and customer experience;

• Measure website and advertising performance;

• Personalize content and advertising where permitted;

• Comply with applicable legal, regulatory, tax, accounting, and reporting obligations; and

• Protect and enforce our legitimate business interests and legal rights.

3. How We Share Personal Information

We may share personal information with service providers and business partners where reasonably necessary to operate our online store.

These may include:

• E-commerce platform and website service providers;

• Payment processors;

• Suppliers and fulfilment providers;

• Shipping carriers and logistics providers;

• Customer support providers;

• Website hosting and technology providers;

• Analytics providers;

• Advertising and marketing service providers;

• Fraud prevention and security providers;

• Professional advisers; and

• Government, regulatory, or law-enforcement authorities where disclosure is legally required.

We do not sell personal information in exchange for money.

Certain advertising, analytics, or data-sharing activities may be treated as a “sale,” “sharing,” or use for targeted advertising under some privacy laws. Where applicable, customers may have rights to opt out of those activities.

4. Order Fulfilment

Survival Gears Depot operates as an online retailer.

Products may be supplied or fulfilled through different suppliers and fulfilment locations.

To process and deliver an order, relevant customer information may be provided to suppliers, fulfilment providers, logistics companies, and shipping carriers involved in fulfilling the order.

Only information reasonably necessary for order processing, fulfilment, delivery, customer service, fraud prevention, returns, replacements, refunds, or related business purposes is shared.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to:

• Operate essential website functions;

• Maintain shopping cart functionality;

• Remember customer preferences;

• Understand website usage;

• Measure website and advertising performance;

• Detect fraud and security threats; and

• Provide relevant marketing or advertising where permitted.

You may be able to manage certain cookie preferences through our website's consent tools, where available, or through your browser settings.

Disabling certain cookies may affect some website functions.

6. Advertising and Analytics

We may use third-party analytics and advertising services to understand website performance, measure advertising effectiveness, and show relevant advertising.

These services may collect information through cookies, pixels, tags, or similar technologies according to their own privacy practices and applicable law.

Where required, we obtain consent or provide appropriate opt-out choices.

7. Marketing Communications

If you choose to receive promotional emails from us, we may send information about products, offers, and store updates.

You may unsubscribe from marketing emails using the unsubscribe link included in the message.

Unsubscribing from promotional communications does not prevent us from sending transactional or service communications relating to orders, shipping, returns, refunds, customer support, security, or other necessary matters.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and maintaining order records;

• Providing customer support;

• Managing shipping and delivery enquiries;

• Handling returns, replacements, refunds, and disputes;

• Preventing fraud and abuse;

• Meeting tax, accounting, legal, and regulatory obligations; and

• Protecting and enforcing our legal rights.

Retention periods may vary depending on the type of information and applicable legal requirements.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of internet transmission or electronic storage is completely secure, and absolute security cannot be guaranteed.

Customers should take reasonable precautions to protect their own devices, account information, and passwords.

10. International Data Processing

Survival Gears Depot serves customers in international markets and may use suppliers, fulfilment providers, technology platforms, payment providers, and shipping partners located in different countries.

As a result, personal information may be processed in countries other than the customer's country of residence.

Where required by applicable law, appropriate safeguards are used for international transfers of personal information.

11. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information held about you;

• Request correction of inaccurate information;

• Request deletion of certain personal information;

• Object to or restrict certain processing;

• Withdraw consent where processing is based on consent;

• Request information about certain disclosures; or

• Opt out of certain advertising-related data uses where applicable.

To submit a privacy request, contact:

support@survivalgearsdepot.com

We may need to verify your identity before processing certain requests.

12. Children's Privacy

Our website is not directed to children for the purpose of collecting personal information from them.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has improperly provided personal information to us, please contact us so that we can review the matter.

13. Third-Party Links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites. Customers should review the applicable privacy policies before providing personal information to those services.

14. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes in our business practices, services, technology, or legal obligations.

The updated version will be posted on this page with a revised “Last Updated” date.

15. Contact Us

For questions about this Privacy Policy, privacy requests, or our handling of personal information, contact:

Email: support@survivalgearsdepot.com

Business Information:

Survival Gears Depot is owned and operated by Yap Kee Chong, a sole proprietor registered in Malaysia
10, Jalan Kencana 5
Taman Kencana
Kuala Lumpur, WP Kuala Lumpur 56100
Malaysia

Customer support is provided by email. We aim to respond to enquiries within 1–2 business days.